Research-backed exercises, designed for real teams
We believe that when teams understand how they work together - not just what they deliver - performance follows. That's why we built a suite of online exercises grounded in over a decade of research and real-world practice.
The thinking behind TQI
Leadership and teamwork don’t happen in isolation. They happen between people.
Sometimes the focus is on skills, capability, and execution - what needs to get done and how well it’s delivered. At other times, the focus shifts to relationships - how people connect, communicate, and work together.
The most effective leaders and teams attend to both.
But in reality, many organisations lack the language and tools to make sense of this balance. Performance issues are often treated as technical problems, when in fact they are relational. Or relational challenges are addressed without understanding the practical impact on delivery.
TQI was developed to bring these two dimensions together - in a way that is simple, usable, and grounded in real work.
The Gap TQI Solves
Teams are expected to perform, align, and collaborate - often under pressure, often remotely - but they are rarely given a clear way to understand how they are actually working together.
There is no shared language.
Designed for Real Work
At its core is a simple, interactive process using Qualities of Practice - a shared language that allows teams to:
reflect on how they are working -
identify strengths and blind spots
and have more effective conversations.
It is deliberately simple. It works in real time. And it fits into the flow of work - not outside it.
What changes
Why it works
Meet the Team
Built by practitioners
Team leaders and researchers who understand the gap between theory and practice.
TQI is based on Sue’s doctoral research into the underlying - often unconscious - patterns that shape leadership and team behaviour.
This research identified a set of Qualities that influence how people:
show up,
make decisions,
relate to others,
and respond under pressure.
These patterns are not just individual. They are social and collective - shaping how teams function as a system.
Ready to improve your team?
Start your first TQI exercise today. No facilitator required — just gather your team and begin.
