Terms & Conditions
Last updated: 8th May 2026
These Terms and Conditions (“Terms”) govern access to and use of the TQI online web-based platform available at www.tqi.online (the “Platform”).
By creating an account, completing payment, or otherwise accessing or using the Platform, you confirm that you have read, understood, and agree to be legally bound by these Terms, including any updates to them from time to time. Continued use of the Platform constitutes acceptance of any such updates. If you do not agree, you must not access or use the Platform.
1. About Us
The Platform is operated by TQI Online Ltd, a company incorporated in England and Wales under company number 16505033, with its registered office at Old Chapel, The Green, Lower Boddington, Daventry, England, NN11 6YE (“we”, “us”, or “our”).
For general enquiries relating to the Platform, you may contact us using the contact details made available on the Platform or otherwise provided by us from time to time.
2. Definitions and Interpretation
In these Terms, unless the context otherwise requires:
“Organisation” means any business, partnership, company, or other legal entity on whose behalf the Platform is accessed or used.
“Team Leader” means the individual who registers for, pays for (where applicable), and administers access to and use of the Platform on behalf of an Organisation.
“Team Member” means any individual authorised by an Organisation or a Team Leader to access and participate in exercises or other activities made available through the Platform.
“Content” means all materials, exercises, frameworks, methodologies, reports, data, text, graphics, software, features, functionality, and other content made available through or in connection with the Platform.
“Credit” means a unit of usage allocated to a user account, where one Credit is consumed each time an exercise is completed on the Platform.
3. The Platform
3.1 The Platform is an online, self-led tool designed to support team reflection, collaboration, and learning through structured and guided exercises and related features.
3.2 The Platform:
3.2.1 is web-based and accessed via a web browser;
3.2.2 is designed for use by remote, hybrid, and distributed teams;
3.2.3 does not require the involvement of any external facilitator, consultant, or moderator; and
3.2.4 provides access, through the Platform dashboard, to exercises, reports, facilitator and host guidance materials, instructional or explanatory content (including video or written guides), and other features developed from time to time, the availability of which may vary depending on user role and subscription level.
3.3 The Platform may generate reports, insights, and other outputs based on user inputs and automated processes.
3.4 We may, at any time and in our sole discretion, modify, update, enhance, remove, or discontinue any features, functionality, Content, exercises, reports, or outputs of the Platform, in whole or in part.
4. Eligibility and Authority
4.1 You must be at least 18 years old to access or use the Platform.
4.2 Where you access or use the Platform on behalf of an Organisation, you represent and warrant that you have full authority to bind that Organisation to these Terms and to permit access to the Platform by Team Leaders and Team Members.
4.3 The Organisation is responsible and liable for all access to and use of the Platform by its Team Leaders and Team Members, including compliance with these Terms and any actions taken through the Platform.
4.4 You must ensure that all Team Leaders and Team Members accessing the Platform on behalf of the Organisation are made aware of, and comply with, these Terms.
5. Accounts and Registration
5.1 Each individual user must register and maintain their own account and must not share login credentials with any other person.
5.2 Team Leaders must provide accurate, current, and complete information when registering, including organisation details and contact information, and must promptly update such information to ensure it remains accurate.
5.3 All billing and payment information is provided directly to Stripe as our third-party payment processor. We do not receive, store, or process any payment card or bank details.
5.4 Team Members must provide their name and email address in order to access the Platform.
5.5 You are responsible for maintaining the confidentiality and security of your login credentials and for all activities carried out through your account, whether authorised by you or not.
5.6 You must notify us promptly if you become aware of any unauthorised access to or use of your account.
5.7 Access to Platform features, Content, dashboards, reports, and other functionality may differ between Team Leaders and Team Members. Team Members are granted access only to those elements of the Platform made available to them by the Organisation or Team Leader in connection with a specific exercise or use.
6. Participant Limits
6.1 Each exercise is designed to support between 3 and 10 participants, which is the recommended range for optimal use of the Platform.
6.2 Where participant numbers exceed the recommended range, access may still be permitted, but we do not guarantee engagement, outcomes, functionality, or effectiveness in such circumstances.
6.3 The Organisation is responsible for determining appropriate participant numbers and for managing access to the Platform in accordance with these Terms.
7. Fees, Payment and Subscriptions
7.1 Pricing
The Platform is offered under different packages, as set out below.
7.1.1 TQI Core (£100)
TQI Core is intended for teams wishing to trial the Platform and provides:
(a) access for up to 10 participants to complete 1 structured exercise delivered through the Platform;
(b) generation of summary and team-level reports based on participant inputs;
(c) generation of individual participant reports based on participant inputs; and
(d) access to reports via the Platform dashboard for a period of 30 days from the date the exercise is completed.
7.1.2 TQI Subscription (£350 per month or annual payment in advance at a discounted rate)
The TQI Subscription may be paid either on a recurring monthly basis at £350 per month or as a single annual payment in advance, at a discounted rate equivalent to 12 months’ access for the price of 10.
TQI Subscription is intended for teams seeking ongoing access to the Platform and provides, during an active subscription period:
(a) access for up to 10 participants to complete up to 5 structured exercises per billing period, delivered through the Platform;
(b) generation of summary and team-level reports based on participant inputs;
(c) generation of individual participant reports based on participant inputs; and
(d) priority access to new Platform features as and when released.
7.1.3 Credits and Usage
(a) Each package allocates a number of Credits to the user account in accordance with the applicable package.
(b) 1 Credit is consumed each time an exercise is completed on the Platform. For the purposes of these Terms, an exercise is deemed completed when it is submitted, closed, or otherwise marked as complete via the Platform, whether or not all participants have completed every step of the exercise.
(c) TQI Core allocates 1 Credit.
(d) TQI Subscription allocates 5 Credits per billing period.
(e) Credits are non-transferable and non-refundable.
(f) Unused Credits expire at the end of the applicable access period or subscription term and do not roll over unless expressly stated at the point of purchase.
7.2 Payment Processing
Payments are processed by Stripe as a third-party payment service provider. We do not receive, store, or process any payment card or bank details. We do not control and are not responsible for Stripe’s systems, availability, security, or acts or omissions, and your use of Stripe’s services is subject to Stripe’s own terms and policies.
7.3 Renewal and Cancellation
7.3.1 Subscription fees are charged in advance at the start of each applicable billing period.
7.3.2 Monthly subscriptions renew automatically on a rolling 30-day basis unless cancelled in accordance with this clause.
7.3.3 To prevent renewal of a monthly subscription, cancellation must be completed by the account holder via the Platform dashboard before 00:00 (midnight) on the day immediately preceding the applicable renewal date.
7.3.4 Where cancellation is completed after this time, the subscription will renew for the next billing period and the applicable subscription fee will be charged in full.
7.3.5 Upon cancellation, access to the Platform and subscription features will continue until the end of the then-current billing period, after which access will terminate unless otherwise agreed.
7.3.6 Cancellation prevents future renewals only and does not affect fees already paid or payable in respect of the current or any prior billing period.
7.3.7 Where the TQI Subscription is purchased on an annual payment basis, the subscription runs for a fixed 12 month term and does not automatically renew unless expressly stated at the point of purchase.
7.4 No Refunds
All fees are non-refundable, including (without limitation) in cases of unused access, partial use, early cancellation, suspension, or dissatisfaction with outcomes.
8. Licence and Permitted Use
8.1 Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform and Content during the applicable access period, strictly for your internal organisational purposes only.
8.2 The licence granted under this clause does not permit use of the Platform or Content for the benefit of any third party outside the Organisation, including (without limitation) professional services, consultancy, training delivery, resale, or other commercial exploitation.
8.3. You must not, and must not permit any third party to:
8.3.1 copy, reproduce, modify, adapt, translate, distribute, resell, sublicense, or otherwise commercially exploit the Platform or any Content;
8.3.2 reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or underlying ideas, algorithms, or structure of the Platform;
8.3.3 provide access to, share credentials with, or otherwise make the Platform available to any unauthorised third party;
8.3.4 use the Platform in any unlawful, abusive, misleading, defamatory, or fraudulent manner, or in any way that interferes with, disrupts, damages, or degrades the operation, security, or integrity of the Platform; or
8.3.5 use the Platform or Content in a manner that circumvents, disables, or interferes with any access controls, usage limits, or technical restrictions.
8.4 Any use of the Platform or Content outside the scope of the licence granted under this clause constitutes a material breach of these Terms.
9. Intellectual Property
9.1 All intellectual property rights in and to the Platform and all Content (including, without limitation, all exercises, methodologies, frameworks, reports, text, graphics, software, design, structure, layout, databases, and underlying code) are owned by, or licensed to, us.
9.2 Except for the limited licence expressly granted under clause 8, no rights, title, or interest in or to the Platform or Content are granted or transferred to you, and all rights not expressly granted are expressly reserved.
9.3 You acknowledge that the Platform and Content constitute our proprietary materials and agree not to remove, obscure, or alter any copyright notices, trade marks, or other proprietary rights notices appearing on or in connection with the Platform or Content.
9.4 Any feedback, suggestions, comments, or other information provided by you in connection with the Platform may be used by us without restriction or obligation, and you hereby grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, modify, and incorporate such feedback for any purpose.
10. Reports, Outputs and No Reliance
10.1 Reports, insights, and other outputs made available through the Platform are generated based on information and inputs provided by users, together with automated processes and algorithms.
10.2 Reports, insights, and outputs are provided for general informational and discussion purposes only and are indicative in nature.
10.3 The Platform and its outputs do not constitute, and must not be relied upon as, professional, HR, legal, financial, management, or other specialist advice.
10.4 You acknowledge and agree that:
10.4.1 any decisions, actions, or outcomes arising from or in connection with use of the Platform or any reports or outputs are taken at your sole discretion and risk; and
10.4.2 you will not rely on the Platform or any reports or outputs as the sole or primary basis for decisions affecting individuals, teams, or organisations, including (without limitation) decisions relating to performance management, employment, disciplinary action, or organisational change.
10.5 We make no representations or warranties as to the accuracy, completeness, suitability, or appropriateness of any reports, insights, or outputs for any particular purpose.
11. Data Protection
Each party shall comply with all applicable data protection and privacy laws in connection with the use of the Platform, including (without limitation) the UK GDPR and the Data Protection Act 2018.
12. Marketing Communications
12.1 By registering for an account, you agree that we may send you communications relating to the Platform, including service-related messages, updates, and, to the extent permitted by applicable law, marketing communications about our products or services.
12.2 You may opt out of receiving marketing communications at any time by using the unsubscribe link included in such communications or by adjusting your account settings.
12.3 Opting out of marketing communications will not affect the receipt of service-related or administrative communications necessary for the operation of your account or use of the Platform.
13. Third-Party Services
13.1 We are not responsible for the content, availability, performance, or accuracy of any third-party services or tools integrated with or used in connection with the Platform.
13.2 Use of any third-party services may be subject to separate terms and privacy policies imposed by the relevant third party, and we encourage you to review those terms where applicable.
14. Availability, Maintenance and Suspension
14.1 We do not guarantee that the Platform will be available at all times or that access will be uninterrupted, timely, secure, or error-free.
14.2 We may, at any time and without liability, suspend, restrict, modify, or withdraw access to all or any part of the Platform for maintenance (whether scheduled or unscheduled), updates, security reasons, suspected or actual misuse, breach of these Terms, technical failure, or for operational, legal, or regulatory reasons.
14.3 Where reasonably practicable, we may provide advance notice of suspension or restriction, but you acknowledge that this will not always be possible.
14.4 Any suspension or restriction of access may occur without notice and shall not entitle you to any refund, service credit, or other compensation.
14.5 We shall not be responsible for any loss or damage arising from any unavailability of the Platform, suspension or restriction of access, or any modification or withdrawal of Platform functionality, to the fullest extent permitted by law.
15. Indemnity
15.1 The Organisation shall indemnify, defend, and hold harmless us, and our directors, officers, employees, contractors, and agents from and against all claims, demands, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal and professional fees) arising out of or in connection with:
15.1.1 any misuse of the Platform or Content;
15.1.2 any breach of these Terms by the Organisation, a Team Leader, or a Team Member;
15.1.3 any dispute, claim, or complaint involving Team Members or other third parties relating to use of the Platform; or
15.1.4 any use, reliance on, or implementation of reports or outputs in organisational, performance management, disciplinary, or decision-making contexts.
16. Disclaimer of Warranties
The Platform is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, representations, and conditions, whether express or implied, including (without limitation) any implied warranties of satisfactory quality, merchantability, fitness for a particular purpose, accuracy, completeness, reliability, availability, non-infringement, or that use of the Platform will be uninterrupted, secure, or error-free.
17. Limitation of Liability
17.1 To the fullest extent permitted by law, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, or otherwise, for any loss of profits, loss of revenue, loss of business, loss of goodwill or reputation, loss of anticipated savings, loss of data, or any indirect or consequential loss, arising out of or in connection with these Terms or the use of, or inability to use, the Platform or any Content, reports, or outputs.
17.2 Subject to clause 17.3, our total aggregate liability, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, or otherwise, arising out of or in connection with these Terms shall not exceed the total fees paid by you in the 12 months immediately preceding the event giving rise to the claim, and this cap shall apply in aggregate to all claims arising in that period.
17.3 Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
18. Confidentiality
18.1 Each party shall keep confidential and not disclose to any third party any confidential information of the other party obtained in connection with these Terms or use of the Platform, including (without limitation) business information, internal processes, reports, insights, outputs, methodologies, and non-public Platform features (“Confidential Information”).
18.2 Confidential Information does not include information which:
18.2.1 is or becomes publicly available other than through a breach of these Terms;
18.2.2 was lawfully in the receiving party’s possession before disclosure;
18.2.3 is lawfully disclosed to the receiving party by a third party without restriction; or
18.2.4 is independently developed without reference to the Confidential Information.
18.3 Confidential Information may be disclosed where required by law, regulation, or order of a competent authority, provided that (where legally permitted) the disclosing party is given prompt notice of such requirement.
19. Termination
19.1 We may terminate these Terms, and suspend or permanently disable access to the Platform (in whole or in part), immediately and without liability by written notice to you where:
19.1.1 you, the Organisation, a Team Leader, or a Team Member breach these Terms (including any misuse of the Platform or Content);
19.1.2 we reasonably suspect unauthorised access, security compromise, or misuse of the Platform;
19.1.3 continued provision of the Platform would expose us to legal, regulatory, or reputational risk; or
19.1.4 we are required to do so by law or a competent authority.
19.2 We may terminate these Terms for convenience at any time by giving you not less than 14 days’ written notice.
19.3 Upon termination or expiry of these Terms for any reason:
19.3.1 all licences granted under these Terms shall immediately terminate;
19.3.2 your right to access or use the Platform and Content shall cease; and
19.3.3 no refunds, credits, or pro-rata adjustments shall be due.
19.4 Termination shall not affect any rights, remedies, obligations, or liabilities of either party that have accrued up to the effective date of termination.
20. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms to the extent caused by events beyond our reasonable control, including (without limitation) acts of God, epidemic or pandemic, war, terrorism, civil unrest, strikes or labour disputes, failure of utilities or telecommunications networks, or failure of third-party service providers.
21. Assignment
We may assign, novate, or otherwise transfer our rights and obligations under these Terms, in whole or in part, at any time. You may not assign, transfer, novate, or otherwise deal with any of your rights or obligations under these Terms without our prior written consent.
22. Entire Agreement
These Terms constitute the entire agreement between the parties in relation to their subject matter and supersede all prior and contemporaneous discussions, negotiations, understandings, arrangements, or representations, whether written or oral.
23. Severability
If any provision or part-provision of these Terms is held to be invalid, illegal, or unenforceable, such provision or part-provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and if such modification is not possible, it shall be deemed deleted, without affecting the validity and enforceability of the remaining provisions of these Terms.
24. Waiver
A waiver of any right or remedy under these Terms shall be effective only if given in writing by us, and no failure or delay by us to exercise any right or remedy shall operate as a waiver of that or any other right or remedy, nor shall any single or partial exercise of any right or remedy prevent or restrict the further exercise of that or any other right or remedy.
25. Survival
Any provision of these Terms which by its nature or effect is intended to survive termination or expiry shall survive, including, without limitation, provisions relating to intellectual property, data protection and confidentiality, reports, outputs and non-reliance, indemnities, disclaimers and limitations of liability, and governing law and jurisdiction.
26. Governing Law and Jurisdiction
26.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
26.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.